Frequently Asked Questions

Everything you need to know about shopping with Mélusine

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

Mélusine accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products sustainably sourced?

Yes, we prioritize ethical manufacturing and sustainable materials. We work closely with our suppliers to ensure all products meet high environmental and labor standards.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. Please contact us within 1 hour of placement if you need to make changes or cancel your request.